Privacy Policy

1. Who we are

This website, zestentp.com, is operated by Zest Pharma, Flat 405, 4th Floor, Faran Plaza, Civic Centre, Phase 4, Bahria Town, Islamabad, Pakistan ("Zest Pharma", "we", "us"). We are responsible for the personal information you share with us through the site.

2. Information we collect

We only collect information you choose to give us. When you send an enquiry through our form, WhatsApp or email, this may include:

• your name and, if you provide it, your pharmacy, hospital or company name;
• your phone number, email address and city;
• the products, quantities and other details you mention in your message.

Like most websites, our hosting provider also records basic technical information such as your browser type, device and IP address, to keep the site secure and working properly.

3. How we use your information

• To reply to your enquiry and give you product information, pricing and availability.
• To process and deliver orders you place with us offline.
• To keep a record of our communication with you.
• To keep the website secure and understand, in general terms, how it is used.

We do not sell your information, and we do not send you marketing messages unless you ask us to.

4. Who we share it with

We share your information only when it is needed to help you:

• Service providers that run this website and our email, such as our web host and email provider.
• WhatsApp (Meta), if you choose to contact us on WhatsApp. Your messages are then also covered by WhatsApp's own privacy policy.
• Authorities, if the law requires it, for example in connection with regulatory or safety reporting.

5. Cookies

This site uses only the cookies it needs to work, for example to remember settings and keep forms secure. If we add website statistics in future, such as Google Analytics, we will update this policy.

6. How long we keep it

We keep enquiry details for as long as we need them to deal with your enquiry and any order that follows, and to meet our legal and accounting obligations. After that we delete them.

7. Security

We take reasonable steps to protect your information, including a secure (HTTPS) connection and restricted access to enquiries. No website can be completely secure, so please do not send sensitive personal health information through the form.

8. Your choices

You can ask us at any time to see, correct or delete the personal information we hold about you. Contact us using the details below and we will respond as soon as we can.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

10. Contact

For any questions about this policy or your information, contact Zest Pharma at [email protected] or +92 331 555 7165.